Shipping Policy
Processing Time
All orders are processed within 2–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.
Order Changes & Cancellations
Once your order hits our system we can't make changes — including size, color, or where it's headed. Take a moment before you checkout to make sure everything looks right.
Shipping Rates
- Orders under $115 ship for a flat rate of $10
- Orders $115 and over ship free
Estimated Transit Times
Transit time begins after your order has been processed and shipped — not from the date of purchase.
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days (if available at checkout)
Total delivery time = processing time + transit time.
Tracking Your Order
Once your order ships you'll receive an email with your tracking number. Allow 24–48 hours for tracking to update after you receive it. You can track your order directly through the carrier's website or via the link in your shipping confirmation email.
Lost, Stolen, or Damaged Packages
- Lost or delayed packages: Please let us know at customerservice@ophilamena.com and file a claim with the carrier. We'll do our best to help track down your order
- Stolen packages: Please let us know at customerservice@ophilamena.com and file a claim with the carrier. We recommend checking with neighbors as well. We are not responsible for packages marked as delivered
Returned to Sender
If your package is returned to us due to an incorrect address or failed delivery attempt we'll contact you to arrange reshipment.